Frequently Asked Questions
Everything you need to know about BIGFACE BRAND apparel and service.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the domestic United States, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a request.
How do I know which size to order?
Each product page features a detailed size guide. Our items generally run true to size, but we recommend checking specific measurements for our oversized collection.
Do you ship internationally?
Yes, BIGFACE BRAND ships worldwide. Please note that customs duties and taxes may apply depending on your country's regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How should I care for my BIGFACE apparel?
To preserve the quality of the fabric and prints, we recommend machine washing cold, inside out, and hanging to dry or tumble drying on low heat.